Support is included with all local Backup Disaster Recovery and cloud Disaster Recovery solutions.  IT4Canada engineers are available to assist with installation and management of your backup server and backup jobs.  If required Arcserve engineers will assist to ensure BDR operations run smoothly.

Basically, we courier you an external drive for the initial copy to our cloud.  Using the Arcserve Jumpstart feature you simply export an encrypted copy of your backup data to the drive, place it in the return package and the courier will pick it up.  We use the data to seed your cloud storage which makes the initial replication much faster and ensures you are protected ASAP.

Additional storage is available if long term archival or great capacity is needed.  Also additional fees would apply if you wish to purchase additional cloud virtual standby.

At any time you can request of copy of your data which will be exported to an external drive and couriered the same day.  This also works great for Long Term file archival!

Long term file archival may be a regulatory requirement for your business so exporting multiple years worth of encrypted backup data to disk vastly simplifies this process.  Instead of only having a single point of time recovery, mounted with tape, slowly searched sequentially, accessed painfully..

Try storing your data on disk, in multiple locations for redundancy, securely encrypted and accessed through your browser.  Quickly search daily backups going back years without every having to find a tape or ensure you have a drive that can read it.

You can change or cancel your plan at any time.  However, if a copy of stored data is required it will be shipped on a Hard Drive for a nominal fee.

Global, source-side deduplication and WAN optimized replication ensures highly efficient use of backup storage and available WAN bandwidth.  Replication is fast and your backups windows are minimized.

Security features include,

Cloud services are delivered using predetermined packages.   Normally this is sufficient and customers will not see any additional costs.  If users require additional resources they can be easily purchased and added at any time.  Additional services include additional mailboxes, hosted domains & File Room licenses.  Please consult the service pricing for additional information.

Customers may end a contract at any time simply be notifying they wish to do so.  There is no added cost associated to changing an account, adding or removing resources are included with support.

File Server Enablement allows you to map a folder structure on a file server to a Team Share or a user account in the cloud. In addition to local paths, you can specify a network share, a UNC path, or a NAS device, as a source for File Server Enablement. This feature replaces the need for mapped drives (network drives), so that end users no longer need to be on-site or require the use of a VPN connection to access files and folders.

Once folders have been mapped a copy of your data is encrypted before being synced to your cloud storage providing an offsite backup for important material.  End users can access, read and update this synced content through the web or through their preferred device. By providing anytime, anywhere access to business assets, File Server Enablement can increase employee and organizational productivity while providing data protection.

Technical assistance is available via Phone and Email with all of our service platforms.